Page 1 of 3
THE PROTECTION OF PERSONAL INFORMATION ACT
CLIENT PRIVACY NOTICE
It is JDJ Diagnostics policy to comply with the Protection of Personal Information Act (POPI Act) (Act No.
2 of 2000) which sets some conditions for responsible parties to lawfully process the personal information
of data subjects (both natural and juristic persons). Our Compliance Framework and Manual documents
our approach to the rules and procedures relating to the processing of personal information).
This privacy notice serves to explain how we obtain, use and disclose your personal information, in
accordance with the requirements of the Protection of Personal Information Act (“POPIA”).
JDJ Diagnostics is committed to protecting your privacy. The purpose is to ensure that your personal
information is collected lawfully and transparently and used properly. All collection and usage activities
are covered, including your use of JDJ Diagnostics website, mobile app or any other electronic platform
Personal information Definition
According to the Act ‘‘personal information’’ is any information relating to an identifiable, living, natural
person, or where applicable, an identifiable, existing juristic person. JDJ Diagnostics includes the
following items as personal information:
• All addresses including residential, postal and email addresses.
• Change of name.
• ID numbers
• Contact numbers
About the Company
JDJ Diagnostics is a private Pathology Laboratory (lab), offering Clinical Pathology, Histology and
Cytology, registered with the HPCSA and contracted to all Medical Aids. We were practicing as a
technologist laboratory from February 2018 and changed to a pathologist’s license as of
September 2018. Our Laboratories are based around the country and has the capacity to perform
a high turn-over and wide variety of tests. JDJ Diagnostics provides a comprehensive, cost
effective and efficient solution in Medical Diagnostics. JDJ Diagnostic has a team of competent,
skilled and experienced pathologists, laboratory staff, inclusive of a reliable and efficient pre and
post analytical team. The practice also offers phlebotomy services and continuous medical
education for practicing medical doctors.
The information we collect
We collect and process your personal information mainly to contact you for the purposes of understanding
your requirements and delivering services accordingly. We therefore will collect contact details including
your name and organization.
Where possible, we will inform you what information is essential (you are required to provide) and what
information is optional. This personal information will only be collected directly from you
Note that our websites or other platforms may use “cookies” to collect usage information for us to collect
basic internet visitor usage information
Privacy Notice
How we use your information
Your personal information will only be used for the declared and agreed purposes Your information may
be retained, where necessary for legal or trend research purposes.
Examples:
• To perform business with you – information needed as per laboratory testing guidelines and
basic contact purposes
• For security purposes - to confirm and verify your identity or to verify that you are an authorized
user
• For the detection and prevention of fraud, crime, money laundering or other malpractice;
• To conduct market or customer satisfaction research or for statistical analysis;
• For audit and record keeping purposes;
• In connection with legal proceedings.
Disclosure of information
Where necessary, we may disclose your personal information to our service providers who are involved
in the delivery of products or services to you. We have agreements in place to ensure that they comply
with the privacy requirements as required by the Protection of Personal Information Act.
We may also disclose your information:
• Where we have a duty or a right to disclose in terms of law or industry codes;
• Where we believe it is necessary to protect our rights.
Information Security
We are legally obliged to provide adequate protection for the personal information we hold and to stop
unauthorized access and use of personal information. We will continue to review, on an on-going basis,
our security controls and related processes to ensure that your personal information remains secure.
Our security policies and procedures cover:
• Computer and network security;
• Physical security;
• Access to personal information;
• Secure communications;
• Security in contracting out activities or functions;
• Retention and disposal of information;
• Acceptable usage of personal information;
• Governance and regulatory issues;
• Monitoring access and usage of private information;
• Investigating and reacting to security incidents.
When we contract with third parties, we impose appropriate security, privacy and confidentiality
obligations on them to ensure that personal information that we remain responsible for, is kept secure.
We will ensure that anyone to whom we pass your personal information agrees to treat your information
with the same level of protection as we are obliged to.
Your Rights to Access to information
You have the right to request a copy of the personal information we hold about you. To do this, simply
contact us at the numbers/addresses as provided on our website and specify what information you
require. We will need a copy of your ID document to confirm your identity before providing details of your
personal information.
Please note that any such access request may be subject to a payment of a legally allowable fee.
Your right to request Correction of your information
You have the right to ask us to update, correct or delete your personal information. We will require a copy
of your ID document to confirm your identity before making changes to personal information we may hold
about you. We would appreciate it if you would keep your personal information accurate.
How to contact us
If you have any queries about this notice; or you need further information about our privacy practices;
wish to withdraw consent; exercise preferences or access or correct your personal information, please
contact us at the numbers/addresses listed on our website.
